Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@stringlife.net. Please note that returns will need to be sent to the following address: 

8 Huamei North Road, Yuexiu District, Guangzhou, China
Jiayi Cai
+86 17316341668

For ordinary, non-defective returns, you are responsible for return shipping costs. For damaged, defective or incorrectly supplied items, StringLife will cover any required return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.

You can always contact us for any return question at help@stringlife.net.

Damages and issues
Please inspect your order upon delivery. If it arrives damaged, contact us within 24 hours of delivery with your order number and photos of the item and packaging. If an item is defective or incorrectly supplied, contact us as soon as you discover the issue. We will review the issue and arrange an appropriate replacement or refund. These remedies also apply to engraved items that arrive damaged, defective or incorrectly supplied. This reporting request does not limit any mandatory consumer rights.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (including engraved or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Engraved and personalized items cannot be returned for a change of mind. Sale and promotional items that are not engraved or personalized can be returned under our standard 30-day return policy. Gift cards cannot be returned. Nothing in this policy limits mandatory consumer rights.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 calendar days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 calendar days have passed since we’ve approved your return, please contact us at help@stringlife.net.